At BOZ Jewelry, every piece is created or selected to become part of your celebrations of love. We want you to feel confident in your purchase, and our Client Care team is available to assist should your order not be quite right.
How to Request a Return
1. Initiate Your Return
To begin a return, please use the Request a Return button below or contact our BOZ Client Care team.
Email: customersupport@bozjewelry.com
Telephone: +234 805 625 3437
Please provide:
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Your order number
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The item you wish to return
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The reason for your return
Return requests must be initiated within:
Nigeria: Within 15 calendar days from the date of delivery or in-store pickup.
International Orders: Within 30 calendar days from the date of delivery.
Once your request is received, our Client Care team will review it against our return eligibility requirements and provide you with return instructions.
Please do not send a piece back to BOZ without first receiving return authorization from our Client Care team.
2. Prepare Your Return
Once your return has been authorized, carefully place your BOZ piece in its original packaging.
Your return must include all items originally supplied with your purchase, where applicable, including:
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Original BOZ jewelry box and packaging
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Protective materials
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Certificates and grading reports
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Product tags
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Accompanying documents
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Any accessories supplied with the piece
The jewelry must be returned unworn, unused, unaltered, and in its original condition.
Unless your return is the result of an incorrect, damaged, or defective item supplied by BOZ, return shipping costs are the responsibility of the customer.
For your protection, we strongly recommend using a reputable, trackable, and appropriately insured courier service.
BOZ Jewelry cannot accept responsibility for returned items that are lost or damaged before they are received by us.
3. Inspection & Refund
Once your return is received, our team will carefully inspect the piece to confirm that it meets our return conditions.
Please allow up to 5 business days from receipt for inspection and processing.
Once your return has been inspected and approved, you will receive a confirmation from our Client Care team.
Approved refunds will be issued to the original method of payment, generally within 5 to 10 business days following approval. The time it takes for funds to appear in your account may vary depending on your bank, card issuer, payment provider, and country.
BOZ Jewelry reserves the right to decline a return if the piece shows signs of wear, damage, alteration, resizing, misuse, or does not otherwise meet the return conditions stated in this policy.
Return Eligibility
To qualify for a return, your BOZ piece must:
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Be returned within the applicable return period.
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Be unworn and unused.
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Be in its original condition.
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Have no signs of wear, scratches, damage, alteration, or resizing.
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Include its original packaging and protective materials.
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Include all certificates, grading reports, tags, and accompanying documentation originally supplied with the piece.
All returns are subject to inspection and approval by BOZ Jewelry.
Items That Cannot Be Returned
Certain pieces are created or modified specifically for an individual client and are therefore considered final sale.
Unless defective or otherwise required by applicable law, we cannot accept returns or exchanges for:
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Bespoke or custom-made jewelry
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Personalized pieces
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Engraved or embossed pieces
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Jewelry resized or altered at the customer's request
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Made-to-order pieces
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Special orders
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Items designated as Final Sale
Pre-order pieces produced specifically to fulfill an individual customer's order may also be final sale where this has been clearly communicated before purchase.
These exclusions do not limit any statutory rights you may have in relation to defective, damaged, misrepresented, or incorrectly supplied products.
Exchanges
We want you to love your BOZ piece.
If you would like a different size, design, metal, or eligible piece, please contact our Client Care team within the applicable return period.
Nigeria: Within 15 calendar days of delivery or pickup.
International Orders: Within 30 calendar days of delivery.
All pieces submitted for exchange must meet the same eligibility and inspection requirements as a return.
Depending on the item and transaction, BOZ may process an eligible exchange directly or require the original purchase to be returned and refunded before a new order is placed.
If there is a difference in price, our Client Care team will advise you of the applicable payment or store-credit arrangements before proceeding.
Custom, personalized, engraved, resized, altered, made-to-order, and Final Sale pieces are not eligible for exchange unless otherwise required by applicable law.
Damaged, Defective or Incorrect Orders
Every BOZ piece is carefully inspected before dispatch.
If your order arrives damaged, appears defective, or you receive an item different from what you ordered, please contact our Client Care team as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photographs of the jewelry
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Photographs of the packaging if it was damaged during delivery
Once reviewed, BOZ will determine the appropriate resolution, which may include repair, replacement, exchange, or refund.
Where BOZ confirms that an incorrect, damaged, or defective item was supplied, BOZ will provide appropriate return instructions and cover reasonable return shipping costs where applicable.
International Returns
International customers may request an eligible return within 30 calendar days of delivery.
Unless the return results from an error by BOZ, international customers are responsible for return shipping costs and any applicable customs documentation or charges associated with returning the item.
Original shipping fees, customs duties, import taxes, brokerage fees, and similar charges are generally non-refundable, except where required by applicable law or where the return results from an error by BOZ.
We strongly recommend that international returns are shipped using a reputable, trackable, and insured courier service.
Gifts
If a BOZ piece was purchased as a gift and the recipient would like a different eligible piece, please contact our Client Care team within the applicable return period.
Our team will review the original purchase and advise on the available return or exchange options.
Refunds, where applicable, will ordinarily be issued to the original method of payment used by the purchaser.
Ring Sizing & Order Information
Customers are responsible for confirming the correct ring size, metal, color, engraving, personalization details, delivery address, and other order information before completing their purchase.
If you are uncertain about your ring size, we recommend contacting a BOZ Client Advisor or visiting a BOZ store for assistance before placing your order.
Please review your order carefully before confirming your purchase.
Once production or customization has begun, changes may not be possible and may incur additional charges.
Custom & Bespoke Jewelry
BOZ custom and bespoke pieces are individually created according to specifications approved by the client.
Once the design has been approved and production has commenced, custom and bespoke orders are considered final and cannot ordinarily be cancelled, returned, or refunded.
Clients are responsible for reviewing and approving all design specifications, including measurements, ring sizing, metals, gemstones, engravings, and personalization details before production begins.
This does not affect your rights where BOZ confirms a manufacturing defect or where otherwise required by applicable law.
Contact BOZ Client Care
For assistance with a return, exchange, damaged order, sizing, or any questions regarding your BOZ purchase, please contact:
BOZ Client Care
Email: customersupport@bozjewelry.com
Telephone: +234 805 625 3437
